TERMS & CONDITIONS
INFORMATION ABOUT US
Who we are: We are & Wolf Bridal. Our registered address is 2 High Street, Marlborough, Wiltshire, SN8 1AA.
How we may contact you: We will contact you by telephone or by writing to you at the email address or postal address you provided to us. It is your responsibility to notify us of any new contact details.
When we use the words “writing” or “written” in these terms, this includes emails.
OUR CONTRACT WITH YOU
When our contract is informed: When you have signed this contract and made a payment, either by way of part-payment, or payment in full of the purchase price of the products, a contract will come into existence between us.
If we cannot accept your order: If we are unable to accept your order, we will inform you of this, will not charge you for the product, and refund any part-payment made. This might be because the product is discontinued, we have identified an error with the price or description of the product, or because we are unable to meet the delivery deadline specified in your order.
Payments: Payments are non-refundable unless we cannot accept or fulfil your order. The payment cannot be transferred to another person or item.
PRODUCT DESCRIPTIONS AND MEASUREMENTS
Products may vary slightly from their pictures. The images of the products in a brochure, on our website, or in any other promotional materials are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the devices’ display of the colours or the printed pictures in a brochure or on a sample swatch accurately reflect the colour of the products. Your product may vary slightly from those images or samples.
Making sure your measurements are accurate:: Once measurements and sizing have been taken for your order, you will sign a purchase document confirming that you agree to the sizes. It is your responsibility to check these measurements and to indicate if you feel that these measurements are incorrect in any way. We will not be held responsible for any weight loss/gain or any other changes in your measurements after the product has been ordered (e.g., due to pregnancy).
Timing of measurements: We will measure you and after consulting the designers size guide, advise on the size to be ordered. If you are not happy with the sizing, you must inform us at the time of the order. We will not be responsible for any sizing discrepancies after this time. If you request being remeasured at a later date, we will advise when this needs to be by, including sending a reminder, but it will be your responsibility to ensure that such measurements are taken in good time for the products to be ordered and delivered in time. Remeasure Appointments are charged at £10 each, except for Made to Measure/Bespoke Wedding Dresses where this is included as part of the service.
Special requests: Orders for Wedding Dress and Accessories that are non-standard (including but not limited to design changes, fabric choices) may be subject to a surcharge which will be agreed before confirming your order. The finished measurements of special length items can vary +/- 1 inch.
Guidance: Where we provide guidance in the choice of design, size, colour, and measurements, we do so without any liability. All dresses, unless otherwise stated, are ceremonial dresses only and are to be used for ceremonial purposes.
PRICE AND PAYMENT
Where to find the price for the product. The price for the product will be set out on the order form. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 8.c for what happens if we discover an error in the price of the product you order.
What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as mispricing, we may terminate the contract, refund you any sums you have paid, and require you to return the product at your expense.
When you must pay and how you must pay.
i) Ordered Wedding Dress and Accessories. 50% of the price for the products must be paid at the time of ordering with the remaining 50% to be paid within 14 days of the designer delivering the dress to us.
ii) ii) Sample and Sale Wedding Dress and Accessories. Full payment must be made at the time of purchase.
What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know.
MADE TO ORDER/BESPOKE WEDDING DRESSES AND ACCESSORIES
Nature of Custom Wedding Dress and Accessories: Custom Wedding Dress and Accessories are designed and made based on the specific requirements and preferences provided by you. As these Wedding Dress and Accessories are made to your specifications, you will not have the opportunity to see a mock-up or try on the exact dress before purchase.
Acceptance of Specifications: You are responsible for ensuring that all specifications and details provided for your custom Wedding Dress and Accessories are accurate. Once you have confirmed these specifications, we will proceed with the production of your Wedding Dress and Accessories.
Refund Policy: Due to the bespoke nature of custom Wedding Dress and Accessories, refunds are not available once production has commenced, except in the following circumstances:
i) Faults or Defects: If the custom Wedding Dress and Accessories is found to be faulty or does not conform to the agreed specifications, you are entitled to request a remedy. This may include a repair, replacement, or, if the issue cannot be resolved, a refund.
ii) ii) Notification of Issues: Any faults or issues with the custom Wedding Dress and Accessories must be reported to us within a reasonable time after receipt. We will assess the issue and work with you to provide a suitable remedy.
iii) iii) Right to Reject: Due to the bespoke nature of custom Wedding Dress and Accessories, the statutory Right to Reject does not apply once production has started. You cannot reject the Wedding Dress and Accessories simply because you have changed your mind.
Production Timelines Estimated Time: Custom Wedding Dress and Accessories typically require additional time for production. We will provide an estimated timeframe for delivery at the time of order. This timeframe is subject to change based on the complexity of the design and other factors.
Delays: If there are any significant delays beyond the estimated timeframe, we will inform you as soon as possible and provide you with an updated delivery estimate.
SAMPLE SALE WEDDING DRESSES AND ACCESSORIES
t the time of purchase of an ex-sample Wedding Dress and Accessories, we will advise of any known faults with the dress. However, it is your responsibility to inspect any sample Wedding Dress and Accessories before purchase to ensure that you are happy with the condition as they are likely to have been subject to wear and tear. Sample dresses will have been tried on by other prospective customers and may have marks on them. It is your responsibility to have them cleaned prior to wear if required. Sale Wedding Dress and Accessories are priced competitively due to the wear and tear on them. & Wolf Bridal is not responsible for any cleaning, repairs, or alterations required.
PROVIDING THE PRODUCTS
When we will provide the products. During the order process, we will let you know when we expect to provide the products to you. Unless a fixed date for delivery has been agreed in writing, we will deliver the products within a ‘reasonable amount of time’, taking account of the complexities of the production process and the location that the product is being sourced from. By way of guidance only, and since most products are made to order, products can take up to 8 months to arrive and can take longer during peak periods. On occasions, the product can arrive within a matter of weeks.
We are not responsible for delays outside of our control. If delivery of the product is delayed in arriving with us due to an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay in that we cannot fulfil the contract by the date of your wedding, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
When you become responsible for the product. The product will be your responsibility when you collect it from us. When you own the product. You own the product once we have received full payment for the product. The product will be deemed as accepted by you even if you choose not to come and inspect the product.
Suspending supply of the product. If you do not pay us for the product when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend the supply of the product until you have paid us any outstanding amount. As well as suspending the product, we can also charge you interest on any overdue payments.
IF THERE IS A PROBLEM WITH THE PRODUCT
How to tell us about problems. If you have any questions or complaints about the product, please contact us either by writing to our registered address provided at the top of this contract or via email to hello@andwolfbridal.co.uk
Right to Reject. If you find a fault with the product within 30 days of receipt, you can request a refund, repair, or replacement. For Made to Order/Bespoke items, this applies only if the product is faulty or does not meet the agreed specification
FAULT REPORTING AND INSPECTION PROCESS
Inspection at Collection:
Initial Inspection: When you collect your Wedding Dress and Accessories, we will conduct a thorough inspection together. We will point out and document any visible defects or issues with the Wedding Dress and Accessories at this time.
Customer Responsibility: You are encouraged to carefully inspect the Wedding Dress and Accessories during collection. Once the Wedding Dress and Accessories leaves our premises, we will assume that you have accepted its condition as satisfactory.
Reporting Faults:
Timeframe: If you discover a fault with your Wedding Dress and Accessories after collection, you must notify us in writing within 72 hours of collection. This timeframe ensures that any issues are identified promptly and enables us to facilitate a prompt resolution. This request does not affect your statutory rights, including the right to reject faulty goods within 30 days of receipt.
How to Report: To report a fault, please contact us at hello@andwolfbridal.co.uk with detailed information about the issue, including photos if possible. This will help us assess the situation quickly and effectively.
ASSESSMENT AND RESOLOUTION
Initial Assessment: Once a fault is reported, we will assess the issue to determine whether it is a result of a manufacturing defect or another cause.
Remedies: If the fault is due to a manufacturing defect, we will offer an appropriate remedy, which may include repair, replacement, or, a refund. Refunds will only be issued if a repair or replacement is not practical or achievable. The choice of remedy will depend on the specific circumstances and the nature of the defect.
Non-Qualifying Issues: If the fault is due to wear and tear, damage caused by alterations, or improper handling, we will not be responsible for providing a remedy.
FINAL INSPECTION AND COLLECTION
Pre-Collection Inspection: For custom Wedding Dress and Accessories, a final inspection will be conducted before collection to ensure that the Wedding Dress and Accessories meets the agreed-upon specifications.
Acceptance: Once the final inspection is complete and the Wedding Dress and Accessories is collected, you will be deemed to have accepted the Wedding Dress and Accessories as fulfilling your order requirements, barring any faults identified at collection.
ALTERATIONS AND FITTINGS
Third-Party Alterations: We do not offer in-house alteration services. Instead, we provide a list of recommended third-party seamstresses who can carry out alterations. These seamstresses are independent and not employed or contracted by & Wolf Bridal.
Customer’s Choice: You are not obligated to use the recommended seamstresses; you may choose any qualified professional for your alterations. We provide the list for convenience only.
Alteration Costs: Costs for alterations are not included in the price of your Wedding Dress and Accessories and are to be paid directly to the seamstress. We will provide estimated costs for guidance only, but actual charges will be determined by the seamstress.
RESPONSIBILITY FOR ALTERATIONS
No Liability for Third-Party Work: & Wolf Bridal is not responsible for any work carried out by third-party seamstresses. This includes any issues related to the quality, fit, or completion of alterations. Any complaints or disputes regarding alterations should be addressed directly with the seamstress.
No Responsibility for Damage: We are not liable for any damage caused to your Wedding Dress and Accessories during alterations performed by third parties. We recommend discussing the scope of work and expected results with the seamstress before proceeding.
Timing of Alterations
Booking: We advise that you book alteration appointments well in advance of your wedding date to ensure timely completion and to ensure that your initial fitting is scheduled at least 6-10 weeks before your wedding date to allow sufficient time for any necessary adjustments.
Guidance on Alterations
Possible Adjustments: Bridal Wedding Dress and Accessories can typically be altered within 1-2 UK dress sizes, depending on the Wedding Dress and Accessories’ design. We will inform you if we believe any alterations may adversely affect the Wedding Dress and Accessories’ design or fit.
Consultation: If you have specific concerns about alterations, please consult with a seamstress or another professional for advice.
POST-WEAR FAULTS
Post-Wear Faults Once the Wedding Dress and Accessories has been altered and/or worn for its intended purpose (the wedding), we cannot be held responsible for any faults that arise due to wear and tear or alterations. Wedding Dress and Accessories are designed for single-use, ceremonial purposes only. As such, any issues arising after the dress has been used for its intended purpose, such as broken zips or straps, will not be eligible for repair, replacement, or refund.
YOUR RIGHTS TO END THE CONTRACT
Changing your mind. All payments are non-refundable, including sample dresses, regardless of whether you change your mind and/or no longer require your item. When you order your dress, you agree to pay all payments if the cost of the dress is split into multiple payments. In the event that you change your mind or no longer require the dress ordered, where the purchase is split all payments must be made. Once the balance payment is made, you will be invited to collect your dress. We cannot provide the dress until the final payment is made. Unless there is a fault with the products, you will not be entitled to an exchange or refund of products purchased and ordered from us ‘in store’.
OUR RIGHTS TO END THE CONTRACTWe may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
i) You do not make payment to us when it is due;
ii) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product;
iii) You do not, within a reasonable time, allow us to deliver the products to you (if applicable) or collect them from us.
You must compensate us if you break the contract. If we end the contract in the situations set out in clause 6a, we will not refund any payments you have paid for the products. You will still be responsible for any outstanding balance on the order (including any loss of profit) in accordance with clause 8 below.
GENERAL
Our Liability: We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; fraud or fraudulent misrepresentation; and breach of your legal rights in relation to the products. Events Outside Our Control: We will not be liable for any failure to perform, or delay in performing, any of our obligations under these terms if such failure or delay is caused by an event outside our control.
Severability: If any provision of these Terms is found to be invalid or unenforceable, such provision shall be deemed to be severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.
Governing Law: These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Jurisdiction: Any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.